Glass represents an Omnichannel Customer Relationship Automation System designed to streamline and automate various aspects of customer relationship management.
This includes everything from product registrations and warranties to task automation and customer support. Glass seamlessly integrates with multiple communication channels, including WhatsApp, live chat APIs, Instagram, and QR codes on company products.
Additionally, it uses AI to provide actionable recommendations to users by analyzing market trends and customer insights.The system offers a variety of functionalities such as automated tasks, effectively freeing teams to focus on strategic tasks, by automating repetitive processes like warranty & product registration, and feedback collection.
This multi-channel solution allows businesses to engage customers across different platforms such as website chatbots, WhatsApp, and social media. Glass is equipped with AI-powered chatbots that resolve customer issues and provide personalized support round the clock.
Furthermore, the tool assists businesses in executing sales and tracking orders and deliveries straight from the chat. Advanced analytics features illuminate real-time customer behavior insights, aiding businesses in identifying trends, predicting needs, and enhancing their operational and marketing strategies.
Glass also has a distinctive feature designed to protect brands, offering advanced security features that include unique anti-counterfeiting codes for each product.
While it also aims to increase sales and reduce costs through automation, it focuses on improving resolution rates and brand reputation through proactive engagement and personalization.
Lastly, its predictive analytics capability aids businesses to predict customer needs and enhance their service or product offerings using real-time customer insights.
